Click for more information and troubleshooting

Questions concerning Kindle e-book lending please refer to our Kindle page.

General Questions

Question: What devices can be used to download the Rapid City Public Libraries' e-books?
Answer: A variety of e-readers and mobile devices are compatible with our e-book formats. Click here  for the complete list.

Questions for the Nook

Question: How do I fix the user not activated message?
Answer: This message appears if you have not registered with Adobe Digital Editions, the software that powers your e-book title. To correct this issue, see this posting from the Nook users' discussion board.

Question: How do I download e-books from Overdrive to my Nook?
Answer:  Nooktalk.net, the discussion board for Nook users, has a video tutorial that explains the three steps for downloading books. First, download the Adobe Digital Editions software to your computer. Second, register your information with Adobe Digital Editions. Third, download the books to Adobe Digital Editions and then transfer the downloaded e-books to the Nook by clicking and dragging. 

Questions for the Sony Reader

Question: When I download an e-book, it opens in Sony® Reader™ Library Software instead of Adobe Digital Editions. What should I do?
Answer: This may indicate that Adobe Digital Editions is not installed. Click here to review system requirements and download Adobe Digital Editions. To download Adobe Digital Editions, click here. For step by step instructions, go to the Overdrive Troubleshooting Site. 

Question: I'm getting an error message that says page protected. How do I fix this?
Answer: Some Sony Readers display this message if multiple formats of borrowed e-books (EPUB and PDF, for example) are transferred to the Reader - only the most recently transferred format will work. To work around this known issue, transfer another title in the format that won’t work. All borrowed titles in this most recently transferred format will open without issue.